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What you can expect from your massage and your massage therapist at St. Jude Wellness Center:

  • St. Jude Wellness Center has a passion for wellness that focuses on physical, emotional and mental wellbeing. We are committed to respect the uniqueness of each individual. All of our massage therapists are committed to excellence and take pride in delivering personalized, stellar service.
  • Therapists at St. Jude Wellness Center practice massage in strict compliance with CA state laws. A licensed certified professional massage therapist, working within their scope of practice and in an ethical manner.
  • St. Jude Wellness Center is an adult facility and appropriate for guests 18 years of age and older.  Children under the age of 18 years of age must be accompanied by a parent or legal guardian at all times during their treatment session
  • Mutual respect, courtesy, professionalism confidentiality and dignity between you and the massage therapist.

Prior to Booking Massage Treatment Appointments:

  • A current Health History form must be completed prior to service. You may complete an accurate disclosure of health information/medical conditions during intake (please arrive at least 15-20 minutes early upon your first visit), specifically any health conditions, allergies, or injuries which could affect your service is necessary in order to facilitate proper treatment.
  • Clients who are pregnant, have had recent surgery, or have any other medical concerns are advised to consult their physician or healthcare professional before booking a treatment session.

Pregnancy: It is ideal for pregnancy massage to be provided once the client has obtained medical approval. Pregnancy massage is not advisable until after the first trimester/12-weeks.

Oncology: It is for the safety of the client that oncological treatments, specially lymph node removal or impact is disclosed prior to massage as specialized training is required for oncology massage.

Edema: Blood clots, deep vein thrombosis, lymphedema and other causes and risk for swelling in the legs or arm must be disclosed prior to massage and noted on the health history form.

Arrival Guidelines – Updated for COVID-19 Risk Reduction

  • The entire session is scheduled for 20 or 50 minutes, and starts once the therapist picks the client up in the lobby.
  • Check in will take place in the first floor lobby. Clients will have their temperature checked at the front desk. Clients will then be directed to the elevator and will wait in the 2nd floor lobby for their massage therapist. Masks are required at all times.
  • For the privacy and serenity of all clients, please wait for your therapist in the 2nd floor lobby & please turn off any cameras or mobile phones or put them on silent.
  • Please arrive 15-20 minutes prior to the start of your scheduled appointment to allow yourself time to use the restroom facilities; fill out any additional paperwork such as, needed current health history & consent forms; or reconcile massage appointment payment.

Upon Arrival to Your Massage Treatment Appointment: Updated for COVID-19 Risk Reduction

  • We ask clients to wash their hands in the restroom prior to their appointment. Massage therapists will also provide hand sanitizer prior to the session beginning.
  • The massage therapist will pick you up in the 2nd floor lobby. They will engage in conversation to consider information about your physical condition, medical history, lifestyle, stress levels, medications and any areas of physical pain that could affect your massage therapy outcome.
  • The therapist may provide explanation of the nature of the massage and techniques to be used before the start of the massage session, however hands-on assessment may warrant changes during the session.
  • Discuss your expectations for the massage session, massage treatment options and goals.
  • The client has a right to consent to the massage techniques and approaches, including the level of manual pressure used in the massage and the ability to request adjustments to pressure at any time during the massage treatment session.

Please note: Not all therapist are able to provide all services and levels of pressure. It is advisable to check with the front desk during the time of booking or after online booking.

The therapist has the right to refuse the application of deep or firm pressure for your safety and their own.

  • Massage therapists may use dry hands, or oil and/or lotion. If you’re allergic to oils or lotions or any essential oils, it is your responsibility to tell your massage therapist beforehand.
  • As the client you have the right to determine if there will be conversation, music or quiet during the massage session. Please be aware that request for change music may not be possible and will take time away from the actual service.

Hygiene – Updated for COVID-19 Risk Reduction

  • Massage therapy involves the use of touch, and may at times include the use of oils, lotions, or creams. Coming to your massage therapy session with a clean body is imperative for the health and safety of both the client and massage therapist. Personal hygiene is mutually respected on both the parts. Should either part fail to uphold their hygiene responsibilities, services for that session may be postponed or rescheduled.
  • All rooms have HEPA filters for increased air quality.
  • Masks are required at all times, including during your massage session. Clients have the option to take off their masks as they turn face down, where there will be a loosely-draped sheet instead in order to block air flow into the room while improving the comfort of the client.

Disrobing and Draping

  • Before your massage, the therapist will discuss with you the area(s) to be massaged and to what level disrobing may be required. You may disrobe to your comfort level as discussed with the therapist. Depending on the treatment, clothing may be required to facilitate proper access to muscles.
  • Professional draping is performed throughout your treatment session. Being draped appropriately by a sheet, towel or blanket, with only the area being massaged exposed.
  • Client may not alter draping without discussing with the therapist.

During Massage Treatment

  • It is your responsibility as a client to communicate if you feel uncomfortable at any time for whatever reason (pressure, mobility, draping, warmth, conversation, music, etc.) during the massage.
  • Client may ask additional area(s) to be included, keeping in mind that the therapist must adhere to a strict time schedule.
  • Your massage therapist will check on pressure and comfort throughout your appointment. However, if you’re uncomfortable at any time, do not wait for the therapist to ask, tell your massage therapist right away.

Right to Terminate Treatment Session

  • Both the client and or the therapist has the right to stop a massage and report to Wellness Center Leadership anything they feel is inappropriate during the massage treatment. Inappropriate or otherwise threatening behavior will not be tolerated.

After Massage Treatment

  • Clients have right to give feedback on the services provided.
  • Clients’ privacy and confidentiality will be respected and maintained.
  • Appropriate professional boundaries will be maintained.